AWARD-WINNING IT LIABILITY INSURANCE SPECIALISTS
Protect Your IT Business. Secure Your Future.
We are an award-winning Australian insurance broker agency with proven experience arranging IT Liability Insurance for technology-driven businesses.
We are recognised for our specialist expertise, strong insurer relationships, and consistent results across the IT and tech sector.
Why tech businesses choose us:
- Industry-recognised awards for brokerage excellence
- Years of experience in IT and technology insurance
- Trusted by SaaS, software, and managed service providers across Australia and New Zealand
- Industry-recognised awards for brokerage excellence
We help tech businesses secure the right cover, meet contract requirements, and trade with confidence.
We work with Australia’s leading insurers:
150+ Insurers
We compare cover from over 150 leading insurers to find you the right fit.
Award-Winning Broker
Recognised for expertise, service quality, and consistent results across the IT and tech sector.
Australia-Wide Support
Supporting IT businesses across all states and territories.
Claims Support When It Matters
Dedicated claims advocacy to help you get the right outcome.
What Our Clients Say
GIS has managed our insurance for years with thorough advice and reliable support. GIS’s expertise in high-risk businesses is clear and trustworthy. They understand our complex needs and delivered a strong policy.
Highly recommend
Excellent effort to understand our unique and complex needs that led to a great policy. Highly recommend
GIS’s team is really knowledgeable about insurance for higher-risk businesses and was very transparent with their advice for my business. I trust their advice and was more than happy to switch to their services.
Who Needs IT Liability Insurance?
If your business provides IT products, services, or advice, you could be exposed to costly claims. IT Liability Insurance is essential for:
SaaS & Software Companies
Providing software or cloud-based solutions where performance failures or bugs can lead to financial loss for clients.
Managed Service Providers (MSPs)
Managing IT systems, networks, and data where outages, misconfigurations, or cyber incidents can trigger claims.
IT Consultants & Developers
Providing advice, design, or development services where errors or missed specifications can result in client losses.
Cyber Security Firms
Offering security monitoring or protection services where a breach or failure to prevent an attack can lead to liability.
Tech Startups & Scaleups
Scaling fast and securing investor or client confidence while managing contractual and professional risks.
Contractors & Freelancers
Working on client projects or delivering IT services where liability sits directly with you, not an employer.
Who We Help in the IT and Technology Sector
At Global Insurance Solutions, we work with a wide range of IT, software, and technology-driven organisations across Australia and New Zealand. Many of our clients operate in specialised niches where even a minor error, outage, or data incident can trigger major financial and legal consequences. While we cannot disclose names, here are the types of businesses and activities we already support:
Software Companies
- Practice management software
- Appointment booking and scheduling platforms
- Clinic and medical workflow systems
- Point-of-sale (POS) solutions
- Club, gym, and membership management systems
- Ticketing and venue access management
- Property management applications
- Retail software and ERP systems
- Veterinary practice software
- Financial services and credit systems
- Pharmacy dispensing software
- Medication adherence and patient communication platforms
- Health information networks
- Compliance and audit workflow systems
SaaS Providers
- Cloud-based business management tools
- Workflow automation systems
- Digital customer experience and CRM platforms
- Subscription-based industry-specific software
- API-driven operational tools
- Cloud data processing and secure hosting services
Tech Consulting & IT Service Providers
- Systems integrators
- IT support and onsite tech services
- Managed service providers (MSPs)
- Cybersecurity service providers
- ICT project management firms
- Software implementation specialists
- Hardware access control and smart entry system providers
Digital & Emerging Technology Businesses
- IoT control systems
- GPS and fleet-tracking platforms
- Data management and analytics platforms
- Cloud storage and connectivity software
- AI-backed workflow solutions
- E-learning and education technology
- E-commerce technology developers
New and Growing Tech Start-ups
We also support early-stage and high-growth startups that need scalable, flexible insurance as they add users, staff, modules, and functionality.
This diverse portfolio gives us genuine insight into the risk exposures tech businesses encounter every day, from coding errors to data integrity failures, integration mistakes, configuration oversights, and contractual liability.
What Does IT Liability Insurance Cover?
Our policies are tailored to your business and can include cover for:
Professional Indemnity
Covers claims arising from errors, omissions, or negligent advice in your professional IT services.
Network Security Liability
Protection against claims resulting from unauthorised access, data breaches, or cyber incidents linked to your systems.
Privacy Liability
Covers allegations of privacy breaches or misuse of personal or sensitive information.
Media Liability
Protection for claims such as defamation, copyright infringement, or other media-related offences.
Third Party Bodily Injury & Property Damage
Covers injury or property damage caused to third parties in connection with your business activities.
Contractual Liability
Protection for legal liability you assume under client contracts, including indemnity clauses.
Real-World Risks
Common Risk Scenarios We See in IT & Software Businesses
These risks demonstrate why standard business insurance is never enough for software, SaaS, and IT providers.
Software Malfunction
Causing client financial loss
01
A scheduling software error leads to incorrect appointment allocations, forcing a business to shut its booking system for days.
Incorrect integration
Resulting in lost data
02
During a system migration, historical client data is overwritten or corrupted.
System Outage
Leading to business interruption claims
03
A cloud-hosted practice management system goes offline and users demand compensation for downtime losses.
Security Vulnerability
Exploited by cyber attackers
04
A patching delay or missed update results in compromised data and reputational damage.
API Connectivity Failure
Resulting in lost data
05
Third-party integrations break unexpectedly, causing the user’s system to fail at checkout.
Breach of Contract
From service delays
06
A development project runs over time, and the client issues a demand for loss recovery.
What’s Included in IT Liability Insurance?
Comprehensive protection for technology businesses. Here’s what your IT Liability Insurance can cover:
Professional Indemnity
(Errors & Omissions)
- Claims arising from coding errors, negligent advice, system failures, or unsuccessful project delivery
- Most tech-related losses are financial rather than physical, making this a critical cover
Cyber Liability
- Data breaches, ransomware attacks, privacy violations, and recovery costs
- A high-frequency, high-impact risk for any business handling client or user data
- Business interruption & loss of income from cyber events
Intellectual Property (IP) Liability
- Unintentional copyright, trademark, or software/code infringement
- Protects against disputes over ownership and use of digital assets
Technology Property & Equipment
- Loss or damage to servers, laptops, and networking equipment
- Essential for MSPs, technicians, and businesses reliant on physical tech assets
Defamation & Media Liability
- Claims from digital content, marketing, or advertising activities
- Important for SaaS platforms, agencies, and content-driven businesses
Civil & Contractual Liability
- Breach of contract, negligence, or failure to meet service obligations
- Critical for enterprise, government, and long-term contracts
Investigation & Legal Defence Costs
- Regulatory investigations, legal defence, and forensic IT expenses
- Legal costs alone can significantly impact a business before liability is proven
Business Interruption
- Loss of income due to system outages or cyber incidents
- Vital for SaaS and subscription-based businesses reliant on uptime
Full-Spectrum Protection for Your IT Business
Combine your IT Liability Insurance with essential covers built for Australian tech businesses
Cyber Insurance
Covers cyber attacks, breaches, outages, recovery costs
Management Liability
Protects directors from claims, disputes, compliance risks
Business Insurance
Covers assets, equipment, and business interruption
Startup Insurance Bundles
Flexible cover for startups, SaaS, and IT businesses
- One broker
- Access to 150+ insurers
- Complete protection tailored to your business
Need to meet contract requirements with clients or investors?
Our policies are designed to help you meet typical vendor insurance clauses, government tender requests, and investor due diligence.
Time has changed
Why Tech Businesses Need Tailored Insurance
Most technology companies assume they are covered under generic business insurance. Unfortunately, this is rarely the case. Here’s why IT Liability Insurance is essential.
Financial loss cover for purely economic damages
Traditional liability policies require physical damage or injury. IT claims are usually pure financial loss, which requires specialised E&O (Errors and Omissions) cover.
Contractual Liability Support
Software and IT businesses often sign agreements with government agencies, corporates, and healthcare providers that include indemnities standard policies cannot meet.
Coverage for coding, configuration, and system failures
Even highly experienced developers are exposed to human error.
Global jurisdiction considerations
Tech companies with users in NZ, US, EU, or APAC regions need protection across multiple territories.
First-party and third-party cyber events
Even tech companies are vulnerable to cyber incidents that can cripple operations.
Ask us about bundled covers that support fast growth, funding stages, and MVP launches.
Explore : Insurance Cover for Tech Start-ups | Cyber Insurance Coverage | Legal Risks for IT professionals | Cyber Incident Response Plan
Industries We Serve
Business Sectors We Commonly Assist
Why Global Insurance Solutions?
We’re not just general brokers, we’re industry-aligned experts in technology insurance. Whether you’re managing data centers or building mobile apps, we understand the fast-moving risk landscape tech companies face.
What Sets Us Apart:
- Customised Policies: Fit for SaaS, startups, developers, or large IT firms
- Award-Winning Expertise: Small Brokerage of the Year 2025 – Insurance Business Australia
- End-to-End Support: From quote to claim, we handle it all
- Australia-Wide Service: From Sydney to Perth, we’ve got you covered
Let’s Protect Your IT Business
Our team at Global Insurance Solutions works with you to understand your operations, identify your risks, and recommend the right IT Liability Insurance structure so you can focus on running and growing your business with confidence.
Frequently Asked Questions
What is IT Liability Insurance?
IT Liability Insurance is a specialised cover designed to protect IT professionals and businesses against claims arising from errors, omissions, negligence, or failure of their technology services. It often combines Professional Indemnity and Technology E&O exposures.
What does IT Liability Insurance cover?
It can cover legal costs, compensation claims, client financial loss, breach of professional duty, and technology-related failures such as software errors, system outages or missed deliverables.
Is IT Liability Insurance different from Cyber Insurance?
Yes. IT Liability Insurance covers professional mistakes and service failures, while Cyber Insurance covers cyber incidents such as data breaches, hacking and ransomware attacks. Most IT businesses need both.
Can IT Liability Insurance cover existing policies?
In many cases, IT Liability can be structured to complement or replace standalone Professional Indemnity policies, depending on your business activities and insurer wording.
Who should have IT Liability Insurance?
IT consultants, software developers, SaaS providers, MSPs, system integrators, web developers, and tech startups should all consider IT Liability Insurance.
How do I get a quote for IT Liability Insurance?
You can speak with a GIS broker who will assess your business activities, revenue, contracts and risk exposure, then compare options across multiple insurers.
How much does IT Liability Insurance cost?
Costs vary depending on your revenue, services offered, risk exposure, contract requirements and chosen limits. A tailored quote ensures you’re not underinsured or overpaying.
Need IT Liability Insurance that protects your business and your reputation?
We help Australian IT businesses, consultants and tech professionals secure the right cover for errors, omissions, negligence, cyber exposures and contract disputes so you can operate with confidence.
Speak to a broker who works for you
- Access to 150+ insurers
- Award-winning broker
- Australia-wide support